SSH Timeout Problems on a Virgin Media Super Hub version 2

A commonly reported problem with the Virgin Media SuperHub is that an SSH connection will timeout. This is apparently due to the device having a very small amount of RAM leading to connection details being dropped.

If you are using a Mac or a Linux computer there is a solution, as follows.

First of all bring up a terminal on your respective machine. Then change to you .ssh directory.

cd /Users/username/.ssh/

Now create a local config file either using touch or just go straight into vim.

vim config

When the editor opens copy and paste the following into it. Remember to press i to enter insert mode in vim.

# Site-wide defaults for various options Host * ServerAliveCountMax 600 ServerAliveInterval 10

Then save and exit. Hit escape to exit insert mode in vim.


Now it’s probably a good idea to reboot your computer. Next time you try logging in with SSH, leave the terminal idle for a while and see if it times out. You should be fine! I’ve left my terminal open for hours with the connection remaining active.

Joe Gardiner
Joe Gardiner
Technical Architect

An experienced technical architect witha focus on vendor and MSP pre-sales.

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